Hi Ronnie,
 
Thanks for the excellent customer service, I didn't mention it on the phone but I was so surprised that you speak French!
 
Since this is about the only company I buy products from and can communicate directly with the person responsible for developing the product, let me say "Thank you!!!"
 
My boyfriend and I adopted our dog in October 2010 from our local shelter in Quebec City and we had this preconceived notion that big dogs don't need boots. In the winter I started to notice that my dog would limp by the end of our walks and whimper, most of the time it was because the snow had formed into a big ball in the middle of his paw pads but the massive quanties of salt that were dumped on our appartment building's stairs and the -40°C temperatures didn't help either. I didn't hesitate and went straight to a local pet supply store, Létourno, where the manager recommended these. I kind of hesitated when I saw that they actually had a rubber sole - I was familiar with the other type that are more like mittens. My dog was hilarious when he put them on at first but as soon as he got outside he forgot all about them. From the minute we started taking walks people would stop to ask us about them (Where did you get those? Did it take long for your dog to get used to them? etc.). We took Shadow with us to the Carnaval de Québec in 2011, which always runs from the end of January until mid-February and attracts lots of tourists. I don't recall seeing any other dogs with boots that year. By the end of the day I think I heard "Regarde, le chien a des bottes!" like 100 times. Some people even took pictures of our dog haha! I kept telling people who asked us questions "They're great, get them at Létourno!" I am happy to say that at this year's Carnaval, I saw plenty of dogs with boots. And yes, many were Neopaws :) I watched the episode of Dragon's Den and it was really hard for me to watch, because the people who buy your products know how good they are and how important it is to keep your pets safe and happy (we are NOT playing dress-up). I hope you've had the chance to get more exposure since then; I will definitely keep promoting these boots. I know that Neopaws will be huge some day and you won't have the time to read an email like this one. In the meantime, I hope you enjoy the photos I've attached. From our family to yours, thank you :)

Melissa
 

LOVE LOVE LOVE the boots!!!  He was yet to destroy them and they are holding up
great!!  Shoe Gloo really helps as well...

Thanks for such a wonderful product!

Tiffany
 

24 inches in Colorado! Mr. Cody would never be able to be out here with his Neo-Paws !

Hi Ronnie,
Here is the photo of beloved Daisy wearing you Neopaws neoprene coat.  Sadly, she is no longer with us but after 10 yrs. of wearing her coat proudly, it still looked fabulous.  A great tesitment to a great product.  We have a new puppy now and I have just ordered a coat for him from you.  He is a bit of wuss in the cold so this will probably mnake him very happy....and safer too!
Regards,
Joan
from hamilton
 

Hi Ronnie,
The boots arrived yesterday for my 14 year old Chocolate Lab Tanner. He LOVES them! He is like a puppy running around the house and not slipping on the hardwoods. The hip dysplesia had gotten pretty bad and I was afraid with him slipping he was going to seriously injure himself.

Now he can actually chase toys with our other dogs! I wish I had found Neopaws 3 years ago!

I would recommend these to anyone with an older dog.
One question for you. Is it okay that he wears them all the time?  He seems very comfortable in them.
 
Thank you so much!
David Pippin
Atlanta Ga.
 

Hi Roanna,

I just wanted to send you a quick note thanking you for the great boots, you
were right he needed the XL not the XL+.

I have only used them on his front paws but the affect was absolutely
amazing.

My newfie is one of the laziest animals on the planet, everything is in slow
motion, when I put his boots on he took off running, I was shocked.  He has
been wearing them for a week and he now runs or sprints everywhere he goes on
the dog walk and is usually in front of me and my other 2 dogs.  Before the
boots he was always 40 yards behind us.

He loves his new boots.

Thanks for the great product, I have probably already sold a few pairs for
you since he is the most popular dog at the park everyone is asking about
his new booties.

I attached a pic for you.

Thank You,

Kelly Kindopp

 

Thanks so much for an awesome product! I'm attaching pictures of my Italian
greyhound girls, Allie and Riley, in their new neopaws boots. I live on a city
block where the store owners blanket the ground with rock salt in the winter and
they hurt my girls' feet. Your boots will solve that problem! Thanks again!
Debbie